@wphelpcenter Mon-Fri - 8am-6pm Pacific

WordPress HelpCenter

Log in
Pricing For All Your Support Needs

Monthly Support Plans

We love WordPress. We'll make your WordPress-powered site to purr like a kitten with a warm bowl of milk.

Whether you need weekly modifications, managed and monitored backup services, on-call development or just someone to call when you need answers - we have you covered. Our support contracts will help keep your site secure, up to date, and provide our expert development and consulting services.

  Silver Gold Platinum Partner
Plugin and theme version tracking Yes Yes Yes Yes
Upgrade WordPress, plugins and themes within… 3 days 3 days 2 days 24 hours
Monthly support requests (up to 2 hrs each) 2 4 6 10
Monthly theme customizations (up to 2 hrs each) 2 5 10
Scheduled developer hours 1 4 16
Urgent-issue response time 9 hours 6 hours 3 hours
"Bat Phone" priority phone number and email address Yes Yes
Plugin and theme recommendations Yes Yes Yes Yes
Mirror site for testing modifications and upgrades Yes Yes
Full monitored and managed backups every…
(including theme, plugins, uploaded files and database)
24 hours 24 hours 6 hours 6 hours
Special Introductory Rates
$550/mo $1650/quarter
$1050/mo $3150/quarter
$2200/mo $6600/quarter
$5000/mo $15,000/quarter
Contact Us to Sign Up
$650/mo $1850/quarter
$1250/mo $3500/quarter
$2500/mo $7000/quarter
$6000/mo $17,000/quarter

Per-issue Support and Development Pricing

Please review the service examples below to get an understanding of how much a particular item may cost. The estimates below include time to discuss the issue with you, execute the work involved, and follow-up to make sure things are working to your complete satisfaction.

We can often provide significant savings when combining multiple services into a single project. We are also able to pass on savings to our repeat customers when we have already captured server configuration information in our first service.

General Technical Support

Estimated Range:
$75-$150

Do you need help understanding how to make your WordPress site do what you need it to do? Don’t know the right question to ask? We can walk you through step-by-step to explain how things work and provide suggestions to help you find solutions. Live support calls typically fall in the $75-$150 range.

Typography/Color Changes

Estimated Range:
$125-$200

Looking to change the colors or fonts on your website? We can help you change the colors of heading text, body copy and others.

Correcting padding/alignment via CSS

Estimated Range:
$125-$200

Correcting CSS alignment is often in the $125-$200 range. If you are having problems with your site appearing incorrectly in different browsers, this might increase to $200-$300+ depending on the nature of the problem.

Ad Placement

Estimated Range:
$125-$250

Looking to generate some revenue on your website using Google Adsense or affiliate networks? We can help you place ads in themes or widgets so that you can start making money online. We can help with simple ad placement for $125-$250 and help implement an ad strategy for around $350.

Hack Recovery

Estimated Range:
$300-$650

Has your site been victim of an attack? We can get things cleaned up and up and running again for you. This service is typically $300-$650, depending on the nature of the issue.

Carrington Build Integration

Estimated Range:
$350-$750

We take your existing theme and integrate the excellent Carrington Build page layout system into it. We can do a basic integration which will get everything up and running and allow you to do more in-depth styling or we can give it the full-monty and apply module styling that matches your theme.

Customize Header Image

Estimated Range:
$125-$200

Adding a header image or changing the current header image.

Installing and configuring a Plugin

Estimated Range:
$125-$200

Basic plug-in configuration (for example installing and setting up a contact form) is typically $125-$200.

Domain Transfers

Estimated Range:
$150-$400

If you need help moving from one provider to another, we can streamline the process for you. You don’t have to worry about backups, databases, servers, or getting the files in the right spot. We take all of the headache away. A hosting transfer will normally cost around $150-$400, depending on the size of your blog (The number of photos you’ve uploaded is a good indicator).

WordPress Installation or Upgrade

Estimated Range:
$150-$200

Installing or upgrading WordPress is typically $150-$200. Occasionally some installed plugins may not be compatible with the upgrade, so we can work with you to find compatible replacements when needed.

Plugin Customization

Estimated Range:
$150-$400

Our developers are very adept at modifying existing plugins to make them work just as you want them to. Most of the time this type of service will be in the $150-$400 range, but of course varies based on the nature of the requested changes and the plugin in question.

Please contact us if you need assistance with something that you don’t see listed and we’ll provide an estimate for you. We also can arrange for group billing and other custom arrangements.